Your Account
The new software that we are using is called CleanCloud. It is specifically designed for Laundry businesses, so it has a lot of useful features for us. *If the internet isn't you're friend, and you typically call or email us to book an appointment, you can continue to do that. You don't need to do the Login steps below if you don't plan to use the online booking tool. You can access your account here on the "Book Now" page, or by downloading the CleanCloud App. Important: Your account is already there! When logging in for the first time as a previous Suds customer, do not create a new account. Choose "Login", Enter the email address that we have on file, and select "forgot your password". Follow the steps and then you will have access to your account.
For the App, you have to search by store. Search "Suds Laundry". Careful of any other store that might be near you. Look for our Logo!
Your Prefences
Unfortunately the notes that we had on file for you were not transferable when the customer database was transferred. The same goes for saved Credit Cards. So we need you to tell us your preferences. On your account, go to your Profile and "Update Account Info". These include detergent/products.. If you had a credit card on file on the old system, you will need to add it again to your account.
You can also write any additional notes/instructions in the Saved Order Notes field. You can update your info and preferences at any time.
Loyalty Points
CleanCloud doesn't support our old Loyalty points program. All remaining balances of Loyalty points on the old system will be applied to your first order on the new system, by way of a $ discount on that order. New Loyalty points are accumulated automatically, no need to sign up! You acquire 5% on every dollar spent, as credit. You can save up your credit or redeem anytime after $5 earned. It is up to you to claim your credit when you want to use it. It's not done automatically on this system. You can call us to apply them if you need help.
You can also earn $10 for inviting a friend to use our service! And they get $10 off too. Online/App only.
Need it ready the same day?
If you really need your laundry ready on the same day, there is still an option. We can pick it up for you, but you will have to pick it up yourself in-store. This will guarantee an early pickup and laundry ready to be picked up by 5:00pm. The express fee is $0.50 cents/lb. Or $8 for comforters. Maximum 2 bags or 2 comforters. (Minimum $15 Express charge). All info is on the "Services" Page.
Thank you
Thank you for your support during this transition.
We thing you will love the features of the new system!
If you have any questions or need technical assistance, please email the owner directly at [email protected]
